refunds

Refunds for digital guidebooks

We completely understand that we sometimes purchase things by mistake, or it may not be what we were expecting after having a look.

In this case, we can offer you a full refund within 14 days of purchase, simply send us an email at hello@hiddenlanes.com.au with the reason for your refund in the body of the email e.g. “I couldn’t download the guidebook on my phone” and your refund will be processed no questions asked. Refunds will go back to the account you used to purchase (Paypal or credit card) and generally are processed by their system within 7-14 days.